Last Updated: January 28, 2019
What Personal Information Do We Collect From The People That Visit Made In Monique?
When registering on Made in Monique, as appropriate, you will be asked to enter your name, email address and password in order to complete your registration. When submitting for paid services with Made in Monique, you will be asked to provide name, company name (optional), vat id(optional), company id(optional), address and card info. The information is used to verify your location, verify credit card authenticity and issue the correct documentation regarding your payment. We DO NOT store credit card information with us, only the 4 digits of the card will be provided to us by the payment processor. We store all the other information on our secure servers until termination of services, when we destroy any sensible information.
The email address shall be used to send notifications regarding the Made in Monique website to the user. These notifications include for example login data, information, announcements etc.. Users always have the option to unsubscribe from the newsletter and the individual module notifications.
Information you share with us in connection with surveys, contests or promotions.
When you use our services we collect analytical information regarding your and your customers usage of the website. This includes: IP addresses, preferences, web pages you visited prior to coming to our or our Users’ sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services and our Users’ sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).
Additional information that you submit to us directly or through Third Party Services if you use a Third Party Service to create an Account (based on your privacy settings with such Third Party Service).
When Do We Collect Information?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, fill out a form or enter information on our site. We collect information automatically when you use our Services or Users’ sites (including with technologies like cookies).
We receive information from Third Party Services (like submitting a payment, live chat support etc.)
How Do We Use Your Information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer our site and for internal operations, including troubleshooting;
- To improve our services by analyzing the behaviour in the platform and websites and provide better user experience. We usually do this based on anonymous, pseudonymized or aggregated information which does not focus on you individually.
- To send periodic emails products and services that might interest you and improve your overall experience with the platform.
- To follow up with them after correspondence (live chat, email or phone inquiries)
- To ensure the security and integrity of our Services.
- As part of our efforts to keep our website safe and secure and to monitor actual or suspected fraudulent activity;
- Carry out retargeting advertising.
- To comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts and law enforcement requests.
If you are a User, see our Data Processing Addendum to learn more about how we process User Content on your instructions or with your permission.
How Do We Protect Your Information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
We believe in the complete security of your data and for that reason we use the services of one of the leading cloud server providers - Amazon. All the data is being stored on secured, GDPR compliant Amazon Cloud Servers in The United States. To learn more on the Data Protection Addendum from Amazon, please review this PDF file - https://d1.awsstatic.com/legal/aws-gdpr/AWS_GDPR_DPA.pdf
How Do We Share Your Information?
The data of Made in Monique Users shall not be sold to third parties. We shall not share or pass on any personal information without your explicit consent, unless:
- We are legally obligated to do so
In order to perform the Made in Monique service it may be necessary for Made in Monique to employ the use of third party services. In that case data may be shared with the list of companies in Annex A
You can access, update, change or delete personal information (or that of your End Users) either directly in your Account or by contacting us at Support@MadeinMonique.com to request the required changes. You can exercise your other rights (including deleting your Account) by contacting us at the same email address.
You have the right not to receive marketing materials via email by changing that preferences in your Account Settings.
Please note that, for technical reasons, there can be a delay in deleting your personal Information from our systems when you ask us to remove it. We also will retain personal Information in order to comply with the law, protect our and others’ rights, resolve disputes or enforce our legal terms or policies, to the extent permitted under applicable law.
The Content On Your Made In Monique Website
All information that you put on your Made in Monique website can generally be viewed by other internet users. Therefore, we naturally encourage you to be careful and responsible with any personal information and confidential data you publish on your website. Please keep in mind that password-protected areas do not offer absolute protection against unauthorized access: the same applies to any files that are uploaded to password-protected websites as they can still be accessed via direct links.
As Users may have a seasonal site or come back to us after an Account becomes inactive, we don’t immediately delete your personal information when your trial expires or you cancel all Paid Services. Instead, we keep your personal information for a reasonable period of time, so it will be there for you if you come back.
You may delete your account by going to your Account Settings and clicking on Delete Account. Please note that the full deletion of an account might take up to 90 days from all systems of Made in Monique.
Administrative Access To Your Made In Monique Website
Please be aware that Made in Monique team members are also authorized in specific situations to access the administrative section of your Made in Monique website when fulfilling customer service requests and tracking errors. This necessarily grants them the possibility to view all parts of your Made in Monique site, including all password-protected areas.
- Authenticate you - cookies help us to verify your account and to automatically log you into your website from the same browser.
- Understand and save user's preferences for future visits
- Keep track of advertisements
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
Third Party Services
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
To see all the services that we use, scroll down to Annex 1.
End Users’ Personal Information
Our customers who have created a site using Made in Monique are responsible for what they do with the personal information they collect, directly or through Made in Monique, about their End Users. This section is directed to such customers.
a. Your relationship with End Users
You're solely responsible for complying with any laws and regulations that apply to your collection and use of your End Users’ information, including personal information you collect about them from us or using Made in Monique functionality or cookies or similar technologies.
We’re not liable for your relationship with your End Users or how you collect and use personal information about them (even if you collect it from us or using Made in Monique functionality or cookies or similar technologies) and we won’t provide you with any legal advice regarding such matters.
b. End User payment information
Your End Users’ payment information may be processed via third party eCommerce Payment Processors with which you integrate your Account, in accordance with such eCommerce Payment Processors’ terms and policies. We transmit your End Users’ complete payment information when they initially provide or update it only so that we can pass it along to the eCommerce Payment Processors you agree to use. We don’t collect or store your End Users’ payment information.
This will help ensure you better understand your relationship with us, including the ways we process your personal information.
Made in Monique
Amazon Web Services (AWS)
All of Made in Monique’s infrastructure is hosted on AWS virtual servers. Our system emails are sent through Amazon SES.
Analytics of how users are using our website
Facebook is used for re-targeting of customers
Used for payments on all plans or payment forms
To provide live chat support and notify for product updates
To provide live chat support and notify for product updates
Used for email correspondence
For ticketing and support
For email marketing and notifications for product updates
For PPC campaigns
For meetings scheduling
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
We use both session and persistent cookies on our website.
The cookies that we use on our website, and the purposes for which they are used, are set out below:
- Made in Monique Core Services Cookies: These Cookies are essential for the overall experience and performance of the Service. They are only dropped into your browser once you sign up for our Services. We do not recommend disabling as it might result in malfunction of the Services.
- Made in Monique Analytics Cookies: These are cookies to track the performance and analytics of all Made in Monique websites. They are enabled by default and you can stop them by clicking here.
Third Party Analytics Cookies
- We use Google Analytics to analyse the use of our website.
- Our analytics service provider generates statistical and other information about website use by means of cookies.
- The information generated relating to our website is used to create reports about the use of our website.
- Google Analytics’ privacy policies are available at: http://www.google.com/policies/privacy/
- Opting out of Google Analytics: You may reject or delete Google Analytics cookies by downloading and installing the Google Analytics Opt-out Browser Add-on. You can find out more about what that is, how to download it, and how it works here: https://tools.google.com/dlpage/gaoptout
Other Third Party Cookies
Intercom’s terms and policies are available at https://www.intercom.com/terms-and-policies
We use ConvertFox for providing live-chat and support our customers.
Most browsers allow you to refuse to accept cookies; for example:
- in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced".
- in Firefox (version 44) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites".
- in Chrome (version 48), you can block all cookies by accessing the "Customize and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.
You can delete cookies already stored on your computer; for example:
- in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11).
- in Firefox (version 44), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies".
- in Chrome (version 48), you can delete all cookies by accessing the "Customize and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
Deleting cookies will have a negative impact on the usability of many websites.
If you have any questions regarding cookies with Made in Monique, please contact us at Support@MadeinMonique.com
This Service Level Agreement ("SLA") is an addition to the Made in Monique Subscription Terms of Service, available above, between you ("Customer") and Made in Monique. Capitalized terms used in this SLA that are not defined herein have the meanings given to them in the Agreement.
Made in Monique will use commercially reasonable efforts to make each Service available with an uptime of 99.85% of each calendar month ("Target Availability").
The SLA does not apply to any errors: (i) caused by factors outside of Made in Monique’s reasonable control; (ii) that resulted from Customer’s software or hardware or third party software or hardware, or both; (iii) that are result of abuses or other behaviors that violate the Agreement; or (iv) Services that are being limited by quotas.
"Scheduled Maintenance" means Made in Monique's scheduled routine maintenance of the Services for which Made in Monique notifies Customer at least twenty-four (24) hours in advance. Scheduled Maintenance will not exceed four (4) hours per month.
Remedy for Failure to Meet Target Availability
If there is a verified failure of a Service to meet Target Availability in two (2) consecutive months, then Customer may terminate the applicable Subscription Term by sending written notice of termination within fourteen (14) days after the end of the second such month, in which case Made in Monique will refund to Customer any fees Customer has pre-paid for use of such Service for the terminated portion of the applicable Subscription Term. This termination and refund right is Customer's sole and exclusive remedy, and Made in Monique's sole and exclusive liability, for Made in Monique's failure to meet the Target Availability.
This Data Processing Addendum ("DPA") forms part of, and is subject to the provisions of Made in Monique’s Agreement (Terms and Conditions). All capitalized terms not defined in this DPA shall have the meanings set forth in the Agreement.
"Affiliate" means an entity that directly or indirectly Controls, is Controlled by or is under common Control with an entity.
"Agreement" means Made in Monique’s Terms and Conditions, which govern the provision of the Services to Customer, as such terms may be updated by Made in Monique from time to time.
"Control" means an ownership, voting or similar interest representing fifty percent (50%) or more of the total interests then outstanding of the entity in question. The term "Controlled" shall be construed accordingly.
"Customer Data" means any Personal Data that Made in Monique processes on behalf of Customer as a Data Processor in the course of providing Services, as more particularly described in this DPA.
"Data Protection Laws" means all data protection and privacy laws applicable to the processing of Personal Data under the Agreement, including, where applicable, EU Data Protection Law.
"Data Controller" means an entity that determines the purposes and means of the processing of Personal Data.
"Data Processor" means an entity that processes Personal Data on behalf of a Data Controller.
"EU Data Protection Law" means (i) prior to 25 May 2018, Directive 95/46/EC of the European Parliament and of the Council on the protection of individuals with regard to the processing of Personal Data and on the free movement of such data ("Directive") and on and after 25 May 2018, Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data (General Data Protection Regulation) ("GDPR"); and (ii) Directive 2002/58/EC concerning the processing of Personal Data and the protection of privacy in the electronic communications sector and applicable national implementations of it (as may be amended, superseded or replaced).
"EEA" means, for the purposes of this DPA, the European Economic Area, United Kingdom and Switzerland.
"Group" means any and all Affiliates that are part of an entity's corporate group.
"Personal Data" means any information relating to an identified or identifiable natural person.
"Processing" has the meaning given to it in the GDPR and "process", "processes" and "processed" shall be interpreted accordingly.
"Security Incident" means any unauthorized or unlawful breach of security that leads to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of or access to Customer Data.
"Services" means any product or service provided by Made in Monique to Customer pursuant to the Agreement.
"Sub-processor" means any Data Processor engaged by Made in Monique or its Affiliates to assist in fulfilling its obligations with respect to providing the Services pursuant to the Agreement or this DPA. Sub-processors may include third parties or members of the Made in Monique Group.
2. Relationship With The Agreement
2.1 The parties agree that DPA shall replace any existing DPA the parties may have previously entered into in connection with the Services.
2.2 Except for the changes made by this DPA, the Agreement remains unchanged and in full force and effect. If there is any conflict between this DPA and the Agreement, this DPA shall prevail to the extent of that conflict.
2.3 Any claims brought under or in connection with this DPA shall be subject to the terms and conditions, including but not limited to, the exclusions and limitations set forth in the Agreement.
2.4 No one other than a party to this DPA, its successors and permitted assignees shall have any right to enforce any of its terms.
2.5 This DPA shall be governed by and construed in accordance with governing law and jurisdiction provisions in the Agreement, unless required otherwise by applicable Data Protection Laws.
3. Scope And Applicability Of This DPA
3.1 This DPA applies where and only to the extent that Made in Monique processes Customer Data that originates from the EEA and/or that is otherwise subject to EU Data Protection Law on behalf of Customer as Data Processor in the course of providing Services pursuant to the Agreement.
4. Roles And Scope Of Processing
4.1 Role of the Parties. As between Made in Monique and Customer, Customer is the Data Controller of Customer Data, and Made in Monique shall process Customer Data only as a Data Processor acting on behalf of Customer.
4.2. Customer Processing of Customer Data. Customer agrees that (i) it shall comply with its obligations as a Data Controller under Data Protection Laws in respect of its processing of Customer Data and any processing instructions it issues to Made in Monique; and (ii) it has provided notice and obtained (or shall obtain) all consents and rights necessary under Data Protection Laws for Made in Monique to process Customer Data and provide the Services pursuant to the Agreement and this DPA.
4.3 Made in Monique Processing of Customer Data. Made in Monique shall process Customer Data only for the purposes described in this DPA and only in accordance with Customer’s documented lawful instructions. The parties agree that this DPA and the Agreement set out the Customer’s complete and final instructions to Made in Monique in relation to the processing of Customer Data and processing outside the scope of these instructions (if any) shall require prior written agreement between Customer and Made in Monique.
4.4 Details of Data Processing
(a) Subject matter: The subject matter of the data processing under this DPA is the Customer Data.
(b) Duration: As between Made in Monique and Customer, the duration of the data processing under this DPA is until the termination of the Agreement in accordance with its terms.
(c) Purpose: The purpose of the data processing under this DPA is the provision of the Services to the Customer and the performance of Made in Monique’s obligations under the Agreement (including this DPA) or as otherwise agreed by the parties.
(d) Nature of the processing: The Services as described in the Agreement and initiated by you from time to time.
(e) Categories of data subjects: You, Your End Users and any other individuals whose personal data is included in Content.
(f) Types of Customer Data: Your Controlled Data relating to you, your End Users or other individuals whose personal data is included in Content which is processed as part of the Services in accordance with instructions given through your Account.
5.1 Authorized Sub-processors. Customer agrees that Made in Monique may engage Sub-processors to process Customer Data on Customer's behalf. The Sub-processors currently engaged by Made in Monique and authorized by Customer are listed in Annex A.
5.2 Sub-processor Obligations. Made in Monique shall:
(i) enter into a written agreement with the Sub-processor imposing data protection terms that require the Sub-processor to protect the Customer Data to the standard required by Data Protection Laws; and (ii) remain responsible for its compliance with the obligations of this DPA and for any acts or omissions of the Sub-processor that cause Made in Monique to breach any of its obligations under this DPA.
6.1 Security Measures. Made in Monique shall implement and maintain appropriate technical and organizational security measures to protect Customer Data from Security Incidents and to preserve the security and confidentiality of the Customer Data, in accordance with Made in Monique‘s security standards described in Annex B ("Security Measures").
6.2 Updates to Security Measures. Customer is responsible for reviewing the information made available by Made in Monique relating to data security and making an independent determination as to whether the Services meet Customer’s requirements and legal obligations under Data Protection Laws. Customer acknowledges that the Security Measures are subject to technical progress and development and that Made in Monique may update or modify the Security Measures from time to time provided that such updates and modifications do not result in the degradation of the overall security of the Services purchased by the Customer.
6.3 Customer Responsibilities. Notwithstanding the above, Customer agrees that except as provided by this DPA, Customer is responsible for its secure use of the Services, including securing its account authentication credentials, protecting the security of Customer Data when in transit to and from the Services and taking any appropriate steps to securely encrypt or backup any Customer Data uploaded to the Services.
7. International Transfers
Data center locations. Made in Monique may transfer and process Customer Data anywhere in the world where Made in Monique, its Affiliates or its Sub-processors maintain data processing operations. Made in Monique shall at all times provide an adequate level of protection for the Customer Data processed, in accordance with the requirements of Data Protection Laws.
8. Additional Security
8.1 Confidentiality of processing. Made in Monique shall ensure that any person who is authorized by Made in Monique to process Customer Data (including its staff, agents and subcontractors) shall be under an appropriate obligation of confidentiality (whether a contractual or statutory duty).
8.2 Security Incident Response. Upon becoming aware of a Security Incident, Made in Monique shall notify Customer without undue delay and shall provide timely information relating to the Security Incident as it becomes known or as is reasonably requested by Customer.
9. Changes to Sub-processors
9.1 Made in Monique shall:
(i) provide an up-to-date list of the Sub-processors it has appointed upon written request from Customer; and
(ii) notify Customer (for which email shall suffice) if it adds or removes Sub-processors at least 10 days prior to any such changes.
9.2 Customer may object in writing to Made in Monique’s appointment of a new Sub-processor within five (5) calendar days of such notice, provided that such objection is based on reasonable grounds relating to data protection. In such event, the parties shall discuss such concerns in good faith with a view to achieving resolution. If this is not possible, Customer may suspend or terminate the Agreement (without prejudice to any fees incurred by Customer prior to suspension or termination).
10. Deletion of Data
Upon termination or expiration of the Agreement, Made in Monique shall (at Customer's election) delete all Customer Data (including copies) in its possession or control, save that this requirement shall not apply to the extent Made in Monique is required by applicable law to retain some or all of the Customer Data, or to Customer Data it has archived on back-up systems, which Customer Data Made in Monique shall securely isolate and protect from any further processing, except to the extent required by applicable law.
Customer can request end user’s data by filling in a form through their account by going to Website Settings -> Advanced - Request User Data. The request will be fulfilled within 72 hours of receiving it. The customer will be notified on their email of the result of the request.
Customers can also request their data by contacting us via Email/Live Chat or filling the Data Request Form here.
A complete deletion of data might take up to 60 days from all Made in Monique’s systems.
11.1 The Services provide Customer with a number of controls that Customer may use to retrieve, correct, delete or restrict Customer Data, which Customer may use to assist it in connection with its obligations under the GDPR, including its obligations relating to responding to requests from data subjects or applicable data protection authorities. To the extent that Customer is unable to independently access the relevant Customer Data within the Services, Made in Monique shall (at Customer's expense) provide reasonable cooperation to assist Customer to respond to any requests from individuals or applicable data protection authorities relating to the processing of Personal Data under the Agreement. In the event that any such request is made directly to Made in Monique, Made in Monique shall not respond to such communication directly without Customer's prior authorization, unless legally compelled to do so. If Made in Monique is required to respond to such a request, Made in Monique shall promptly notify Customer and provide it with a copy of the request unless legally prohibited from doing so.
11.2 If a law enforcement agency sends Made in Monique a demand for Customer Data (for example, through a subpoena or court order), Made in Monique shall attempt to redirect the law enforcement agency to request that data directly from Customer. As part of this effort, Made in Monique may provide Customer’s basic contact information to the law enforcement agency. If compelled to disclose Customer Data to a law enforcement agency, then Made in Monique shall give Customer reasonable notice of the demand to allow Customer to seek a protective order or other appropriate remedy unless Made in Monique is legally prohibited from doing so.
11.3 To the extent Made in Monique is required under EU Data Protection Law, Made in Monique shall (at Customer's expense) provide reasonably requested information regarding the Services to enable the Customer to carry out data protection impact assessments or prior consultations with data protection authorities as required by law.
The liability of each party under this Data Processing Addendum is subject to the exclusions and limitations of liability set out in the Agreement. You agree that any regulatory penalties or claims by data subjects or others incurred by Made in Monique in relation to Your Controlled Data that arise as a result of, or in connection with, your failure to comply with your obligations under this Data Processing Addendum or EU Data Protection Law shall reduce Made in Monique’s maximum aggregate liability to you under the Agreement in the same amount as the fine and/or liability incurred by us as a result.
You are responsible for any costs and expenses arising from Made in Monique’s compliance with your instructions or requests pursuant to the Agreement (including this Data Processing Addendum) which fall outside the standard functionality made available by Made in Monique generally through the Services.
Annex A - List of Made in Monique’s Sub-Processors
Made in Monique uses its Affiliates and a range of third party Sub-processors to assist it in providing the Services (as described in the Agreement). These Sub-processors set out below provide cloud hosting and storage services; content delivery and review services; assist in providing customer support; as well as incident tracking, response, diagnosis and resolution services.
Amazon Web Services (AWS)
All of Made in Monique’s infrastructure is hosted on AWS virtual servers. Our system emails are sent through Amazon SES
Analytics of how users are using the our website
Used for payments on all plans or payment forms
To provide live chat support
To provide live chat support
Used for email correspondence
For ticketing and support
For email marketing
For PPC campaigns
For meetings scheduling